Zoomdata Version

Connecting to Zendesk

In order to access a Zendesk source, Zoomdata leverages its embedded Spark Proxy. By default, this local Spark instance is configured with a small configuration size (that is, with a minimum amount of memory and core usage). For details about Zoomdata's Spark setup and how to edit the configuration, access the article Configuring an Embedded Spark Server .

Caveats

  • Zoomdata's Zendesk connector is based on the REST API Version 2.
  • Only basic authorization is supported.
  • Only "Views" objects are supported (except Suspended tickets).

CONFIGURING THE ZENDESK CONNECTOR

To configure the connector, perform the following steps:

  1. Log into Zoomdata.
    Administrators and users with appropriate access privileges can connect data sources in Zoomdata.
  2. Click the Sources menu item.

Figure 1

  1. Click the Zendesk connector icon.
  2. Specify the name of your source and add a description (if desired). Click Next .

Figure 2

  1. On the Connection page, define the connection source. You can use an existing connection, if available, or create a new one. To create a new connection, select the Input New Credentials option button and specify a connection name, sub-domain, your Zendesk login and password. Click Validate . Valid data will be saved. Click Next .

Figure 3

  1. On the Views page, select a data source for your charts from the Zendesk Objects list. If you want to include or exclude specific fields, select or clear the corresponding checkboxes. By default caching is enabled. You can disable it if needed.

Figure 4

  1. On the Fields page, create unique label names for the available fields in your data source. These labels will be displayed in the charts. Specify the required name in the Label field. If necessary, change the Type and Default options. Select the checkboxes in the Distinct Count column to enable this option. Configure Filter Display settings for the required fields. Click Next to continue.

Figure 5

  1. On the Refresh page, you can schedule asynchronous jobs to refresh fields in your data source. Refer to Using the Zoomdata Scheduler article for more information.
  2. On the Charts page, you can:
    • Edit Global Default Settings
    • Select the Standard and, if available, Custom chart styles to be used with the data source
    • Set default parameters  (group-bys, colors, sorting, etc.) for each chart style
    Learn more about how to customize a chart .


Figure 6

  1. Click Finish to save your changes.